| General Information Regarding Screen Numbers:
Singing up for Screen Numbers:
Questions about Your Personal Screen Number:
Questions about Your Voice Mail:
Questions about My Account:
General Information Regarding Screen Numbers:
- How does a Screen Number work?
A Screen Number gives you your own personal phone number and voicemail. You can create a personalized greeting in your own voice. Any voicemails received will be forwarded to your email address as an .mp3.
- How much will it cost me to use the Screen Number features?
For a randomly assigned number and voicemail, the service is FREE! However, you can opt to upgrade to a Premium Screen Number, which allows you to pick any area code you wish, for just $3.95 a month.
- Why are Screen Numbers free?
Because we know that sometimes you meet a person and you aren't quite sure if you want to talk to them again. This allows you the opportunity to check the person out before committing to giving them your real number.
- Do I need to be a member to sign up for a screen number?
No. Membership is not needed. Simply enter your name and email address and we will provide you with a screen number.
- Do I need special software or hardware?
No! All you need to get a screen number is the internet to sign up and an email address, so that your voicemails can be forwarded. Once you sign up you can check your voicemails from any phone.
- Who should I contact with my questions?
Click the “Contact Us” link on the home page and send us an email with your questions and/or comments.
Singing up for Screen Numbers:
-How do I sign up for a screen number?
Visit www.ScreenNumbers.com and click on “Get a Screen Number.” Enter your name, email, and a password. You don’t need a membership or any special hardware or software!
-Why should I upgrade to a premium account?
Upgrading to a premium account allows you to choose your own area code, and it can be canceled at any time! It’s only $3.95 a month- better than spending $40 to $50 dollars on a phone number from the local phone company.
-Why would I have a promo code?
This from when Screen Numbers were $10 and promo codes were available for discounts. Now with Free Screen Numbers and cheap premium Screen Numbers there is no need for a Promo Code… but we’re too lazy to take it off the site.
-I received an email saying my screen number will be deactivated, what do I do?
Simply sign up for a new Screen Number.
-How will I know if my account was deactivated?
You will receive an email and your number will not work anymore. Simply log on and sign up for a new number.
Questions about Your Personal Screen Number:
- Can I change my screen number?
Once you sign up for number it can not change. If you prefer a specific area code you can sign up for a premium Screen Number.
- Can I choose my area code?
Yes and No. If you sign up for a Screen Number, your number will be randomly assigned. However, if you choose to purchase a Premium Screen Number you can choose your own area code.
- How can I call back the person that left me a voicemail and will they see my Screen Number as the caller id?
Use your own phone to call back the person that left you a voicemail. The email sent to you will include the phone number that called you. If you don’t want the person to see your number, use the *67 feature on your home or cell phone to block caller ID.
- What do you do if after activating your screen number it doesn't work?
If your Screen Number does not work please contact us from the website.
- What is the "Call-Forwarding" feature all about?
One optional Screen Number service is "Call-Forwarding." If you enter any US Phone number in the "Call-Forwarding" box on your "MyAccount" page (and click "save"), then any calls to your Screen Number will ring directly to the number you enterred. So you can actually receive calls on your cell phone (or work, home, etc.) without knowing your real number because they dialed your Screen Number and the call was forwarded to the number you selected.
Call-forwarding costs 5 cents per minute, but you get $1.00 signup credit (20 minutes of free call-forwarding) to test it out and see if you prefer to receive the calls on a real phone (using call-forwarding) or to just send the calls to your Screen Number voicemail (the basic, default setup).
[ Note: To disable call-forwarding, simply delete your call-forwarding number and click "save"]
- Can I keep the same phone number if I upgrade to a premium account?
You probably will want to get a new number, since getting a premium number allows you to choose your area code.
- Do I need to use my screen number to keep it active?
No. Your Screen Number should stay active regardless of how often you use it. that I know of.
Questions about Your Voice Mail:
- How do I access my voicemail?
To access your voicemail, call your Screen Number. To change the settings, press the star key when you hear the greeting. To manage your account, log into the “my account” page at ScreenNumber.com. From here, you can add a number to call forwarding and delete old messages.
- How do I record my voicemail greeting?
Dial your Screen Number and press star upon hearing the greeting. Press 0 for mailbox options. Press 1 to record your unavailable message. Press 2 to listen to your recording and Press 1 to save it.
- How do I know if I have any voicemail messages?
Voice mail messages are sent to your email as a .mp3. You can also log in to your account at ScreenNumber.com to listen to and delete your voice mail messages. You may also access your voicemail from another phone by calling your Screen Number and logging in.
- How do I listen to my voicemail?
Voice mails can be listened to over your computer as .mp3 files or by calling your Screen Number and logging in.
- What are the voicemail menu options?
The voicemail menu options allow you to change your unavailable message, busy message, record your name and manage your voicemails.
- Why am I receiving voice mailbox is full message
Because your voicemail box is full. Messages will be deleted automatically after thirty days. But, it is a good idea to log in to your account periodically to delete any old messages.
- Why is a busy message needed? If this is just a voicemail would it ever be busy?
Your Screen Number should never be busy, unless you have a large call volume in which case someone can still leave you a voicemail.
Questions about My Account:
- What do I do if I can't remember my log in or password?
Simply click on the “Forgot Password” link to receive an email with your password. If you forget your log-in name just use your Screen Number as the log-in.
- When I click save to save my call forwarding number nothing happens, why?
Even though the screen doesn’t change, after clicking save, your number is stored for call forwarding. To turn calling forwarding off simply delete the number and click save again.
- Why does my account page show a monetary balance, I thought the service was free?
When you sign up for a Screen Number you automatically receive a free sign up credit of $1.00. This is available for you to try our calling forwarding to see how you like it.
- Why did I get a free sign-up credit and what can I use it for?
Your $1.00 balance (or free signup credit) gives you a FREE trial to test out the new call-forwarding feature (sending calls directly to a REAL phone (cell, home, work, etc.). Call-forwarding is a premium service, costing 5 cents per minute, so your $1.00 free signup credit is good for 20 minutes of FREE call-forwarding.
- What do you do if the link sent and the URL sent to verify your account doesn't work?
Try to copy and paste the link into a web browser screen.
Is the sign up page secure?
Yes. The sign up screen which is brought up in a new window is a secure web page. |